FAQ

Getting started

Do I need to create an account? No. Connecting a wallet is the whole sign-up: its first signature creates your account.

Do I need MetaMask? No. An email address works: a code arrives in your mailbox and a wallet is made for you, with no seed phrase and no extension. A Google account works the same way. See Email login.

Does Max Orion get my email address? No. It proves to Magic that you can read the mailbox; what reaches the backend is the signature and the address it was made with, exactly as MetaMask sends.

Is there a password, a session or an API key? No. Every privileged action re-verifies your signature, so there is no token to leak and nothing to log out of.

Why do I have to sign twice to start trading? The first signature identifies your wallet. The second authorises an agent to sign your orders, so you are not prompted on every order.

If this browser already holds a live agent for your wallet, you sign only once. Otherwise the connect dialog asks for both, one after the other, and counts them as Step 1 of 2 and Step 2 of 2. Signed in with email or Google, neither signature needs a pop-up.

Trading

What can I trade? USDT-margined perpetuals. The market selector in the terminal carries the current list.

What asset backs a position? USDT, held in your perpetual wallet. Cross is the only margin mode that settles, so your whole balance backs every position you have open.

Why can't I trade with my main balance? Only the perpetual wallet backs positions. Move funds across with Transfer in Portfolio.

What price are my positions marked at? The mark price, not the last trade. TP and SL trigger on the mark price too.

Why was my stop rejected? A stop on the wrong side of the current price can never trigger. Set a stop loss below the mark for a long, above it for a short.

Funds

Why can't I deposit? Deposits are invite-only for now. When you try, the deposit screen offers Join the waitlist: it adds your wallet to the list, with a Telegram handle or email if you leave one. Once your wallet is approved, deposits work from the same screen.

How do I deposit or withdraw? From Deposit and Withdraw in Portfolio. Both go through your main wallet: deposit, then Transfer to perpetual to trade; Transfer back to main, then withdraw.

Why does Withdraw say my available balance is 0? Only the main wallet can withdraw. If your USDT is in the perpetual wallet, the form offers Transfer to main.

What if I send on the wrong network, or less than the minimum? It is not credited and is not returned. Check both on the address screen before you send.

Why am I asked to accept terms? Moving money in or out needs it, once per wallet. It is a signature from your own wallet; trading does not need it.

Can an agent move my money out? No. An agent can trade and transfer between your own two wallets. Withdrawals need your own wallet.